May 26th 2024
Improved
Fixed
Hello, and welcome to our first "proper" changelog! We've been working on addressing some common pain points, and there are more exciting features soon to come.
Fixed "Reconfirm Consent" button. No more re-connecting sources to budgets every 90 days.
Sources must now be renewed every 90 days. We tried 180 days, but it didn't work as well as we hoped. Hopefully we can move back up to 180 days in the near future, if PSD2 allows it.
Replaced billing system.
Changed currency from USD to EUR.
Increased number of possible bank connections for all plans.
Slightly increased the monthly price of all plans.
Support is now reserved for Advanced and Pro plans. The Basic plan is a good and cheaper option for those who don't require support. If you're on the Pro plan (or Penta for existing users) you get priority support.
Existing user subscriptions will be grandfathered in, and will not see any price increase for as long as they're active.
Because we want more money. Not really. Maybe a little bit.
These past couple months it's become clear the current support system is not good enough. There are a couple reasons for this.
While we have an excellent open banking provider, PSD2 itself (which most open banking providers are built on) is far from perfect. Some banks work perfectly, some have weird quirks, and some just don't work, even though they're on the supported banks list. This has caused our support queue to fill up.
This is mostly a 1-man operation, and Synci is barely profitable. Since April 2023 this project has been funded by my day job. However, the project has been growing, and is now financially self-sustaining. So rest assured Synci is not going anywhere (unless YNAB decides to expand EU bank support).
Synci is growing. That's a good thing, but right now, we want to ensure existing clientele get the attention they deserve. New customers are absolutely welcome, but support will be reserved for Advanced and Pro plan users.
With these changes, and the changes coming in the next days, Synci should scale more easily, and users requiring support should be getting quicker responses.